Bilingual German Customer Success Manager (Automotive SaaS)
At Percepta, we bring first-class service across each market we support and as Bilingual German Customer Success Manager (CSM) - Automotive SaaS you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.
Employment Details
Contract Type: Full-Time, Permanent, Hybrid WorkingWorking Hours: Monday to Friday 08:00-16:00 or 09:00-17:00Salary: £34,540 per annum + company benefitsLocation: Dunton, Essex SS15 6EE
We’re looking for a Customer Success Manager (CSM) to join our expanding team in Dunton and support our German-speaking customers.The role offers flexible working with minimal office attendance and occasional travel as required. As a Customer Success Manager, you will act as the primary point of contact for customers, providing proactive account management, product support, coaching, and training. You'll help customers maximize value from our client's automotive software solutions by driving product adoption, increasing engagement, reducing churn, and delivering exceptional customer experiences.
Why This Role is Exciting:
This is an opportunity to play a key role in helping customers achieve success with innovative automotive software solutions. You will work closely with customers across the German market, building trusted relationships, delivering measurable value, and influencing long-term customer growth and retention. The role combines relationship management, technology, training, and strategic account development within a growing and evolving environment.
What you will be doing:
Act as the primary point of contact for assigned customer accountsBuild strong customer relationships and become a trusted advisorDrive product adoption and engagement across the customer baseProvide coaching, product guidance, and training to customersSupport account retention initiatives and help reduce customer churnIdentify opportunities to improve customer outcomes and satisfactionCollaborate with internal stakeholders to resolve issues and support customer successMonitor customer health and proactively address risks and opportunities
On a typical day you will:
Engage with German-speaking customers via phone, email, and virtual meetingsConduct customer reviews and provide recommendations on product usageDeliver onboarding sessions and training workshopsAnalyse customer engagement and usage trendsRespond to customer enquiries and coordinate solutions with internal teamsDevelop action plans to support customer retention and growthDocument customer interactions and maintain accurate account recordsShare customer feedback to support continuous product and service improvements
What you will bring to the role:
Fluency in both German and English, written and verbalExperience in Customer Success, Account Management, Client Services, or a similar customer-facing roleStrong relationship-building and stakeholder management skillsExcellent communication, presentation, and training abilitiesExperience working with SaaS products or technology-based solutionsAbility to manage multiple customer accounts and priorities effectivelyA proactive approach to problem-solving and customer advocacyStrong organisational and analytical skillsAutomotive industry experience would be advantageous
Why Percepta
Work with a global leader driving innovation in mobility and electrificationFlexible, hybrid-friendly working environmentOpportunity to shape the future of commercial fleet solutions across EuropeA role with real purpose: helping businesses thrive through smarter transport
What you can expect:
22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidaysLife Assurance 4 x annual salaryContributory pension schemePrivate Medical InsuranceComprehensive travel insurance for you and family in line with Scheme rulesDiscounted dental schemeDiscounts on brand new vehiclesEmployee Assistance Program (EAP)
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.Leave it better – We take ownership and leave every process, person, and place better than we found it.Win together – We succeed as one—celebrating, supporting, and showing up for each other.Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Join Percepta and become part of a team that values collaboration, accountability, continuous improvement, and delivering remarkable outcomes for our clients and colleagues around the world.
Employment Details
Contract Type: Full-Time, Permanent, Hybrid WorkingWorking Hours: Monday to Friday 08:00-16:00 or 09:00-17:00Salary: £34,540 per annum + company benefitsLocation: Dunton, Essex SS15 6EE
We’re looking for a Customer Success Manager (CSM) to join our expanding team in Dunton and support our German-speaking customers.The role offers flexible working with minimal office attendance and occasional travel as required. As a Customer Success Manager, you will act as the primary point of contact for customers, providing proactive account management, product support, coaching, and training. You'll help customers maximize value from our client's automotive software solutions by driving product adoption, increasing engagement, reducing churn, and delivering exceptional customer experiences.
Why This Role is Exciting:
This is an opportunity to play a key role in helping customers achieve success with innovative automotive software solutions. You will work closely with customers across the German market, building trusted relationships, delivering measurable value, and influencing long-term customer growth and retention. The role combines relationship management, technology, training, and strategic account development within a growing and evolving environment.
What you will be doing:
Act as the primary point of contact for assigned customer accountsBuild strong customer relationships and become a trusted advisorDrive product adoption and engagement across the customer baseProvide coaching, product guidance, and training to customersSupport account retention initiatives and help reduce customer churnIdentify opportunities to improve customer outcomes and satisfactionCollaborate with internal stakeholders to resolve issues and support customer successMonitor customer health and proactively address risks and opportunities
On a typical day you will:
Engage with German-speaking customers via phone, email, and virtual meetingsConduct customer reviews and provide recommendations on product usageDeliver onboarding sessions and training workshopsAnalyse customer engagement and usage trendsRespond to customer enquiries and coordinate solutions with internal teamsDevelop action plans to support customer retention and growthDocument customer interactions and maintain accurate account recordsShare customer feedback to support continuous product and service improvements
What you will bring to the role:
Fluency in both German and English, written and verbalExperience in Customer Success, Account Management, Client Services, or a similar customer-facing roleStrong relationship-building and stakeholder management skillsExcellent communication, presentation, and training abilitiesExperience working with SaaS products or technology-based solutionsAbility to manage multiple customer accounts and priorities effectivelyA proactive approach to problem-solving and customer advocacyStrong organisational and analytical skillsAutomotive industry experience would be advantageous
Why Percepta
Work with a global leader driving innovation in mobility and electrificationFlexible, hybrid-friendly working environmentOpportunity to shape the future of commercial fleet solutions across EuropeA role with real purpose: helping businesses thrive through smarter transport
What you can expect:
22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidaysLife Assurance 4 x annual salaryContributory pension schemePrivate Medical InsuranceComprehensive travel insurance for you and family in line with Scheme rulesDiscounted dental schemeDiscounts on brand new vehiclesEmployee Assistance Program (EAP)
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.Leave it better – We take ownership and leave every process, person, and place better than we found it.Win together – We succeed as one—celebrating, supporting, and showing up for each other.Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Join Percepta and become part of a team that values collaboration, accountability, continuous improvement, and delivering remarkable outcomes for our clients and colleagues around the world.